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Introduction to Digital Government
Digital Government & Innovation
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Digital Service Design & User Experience
Effective digital services begin with the people who need to use them. Simply transferring an existing process online can preserve complexity, exclusion, and unnecessary effort if user needs and service realities are not understood.
AcademyxtraLesson Public
Pillar / ProgrammeDigital Government & Innovation
LevelBeginner
Learning Items27
Topics7
LanguagesEnglish
About This Course
What This Course Offers
Effective digital services begin with the people who need to use them. Simply transferring an existing process online can preserve complexity, exclusion, and unnecessary effort if user needs and service realities are not understood.
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