YSL-601Included with xtraLesson All Access
Business Growth & Scaling Strategies
Growth, Scaling & Business Leadership
Explore CourseYSL-603Included with xtraLesson All Access
Customer Experience & Retention
Customer retention begins with experiences that are dependable, respectful, and worth returning to. Learners examine customer expectations, service journeys, feedback, complaints, trust, repeat sales, referrals, and relationship management.
AcademyxtraLesson Youth
Pillar / ProgrammeGrowth, Scaling & Business Leadership
LevelBeginner
Learning Items27
Topics7
LanguagesEnglish
About This Course
What This Course Offers
Customer retention begins with experiences that are dependable, respectful, and worth returning to. Learners examine customer expectations, service journeys, feedback, complaints, trust, repeat sales, referrals, and relationship management.
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Build customer service, communication, experience and recovery capability.
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