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Customer Experience Foundations

Build customer service, communication, experience and recovery capability.

Customer Experience Foundations
Courses6
Skills8
Goal / CategoryCustomer & Service Excellence
Designed ForFrontline And Customer Facing Employees
LanguagesEnglish

About This Learning Path

A Structured Journey Toward a Practical Goal

Build customer service, communication, experience and recovery capability.

The courses below show the recommended learning journey. Enrolment, progress, assessments and completion are managed in xtraLesson Learn.

Your Learning Journey

Courses in This Learning Path

Follow the sequence from foundation to application. Required and optional items are identified in the journey.

  1. 1
    Customer Service Excellence for All Employees
    WPF-107

    Customer Service Excellence for All Employees

    WORKFORCE · Professional Excellence Foundation · Beginner

    View course →
    Required
  2. 2
    Client Relationship Management
    Required
  3. 3
    Communication Excellence for Service Teams
    Required
  4. 4
    Complaint Resolution & Service Recovery
    Required
  5. 5
    Customer Experience Management
    Required
  6. 6
    Customer Experience & Retention
    YSL-603

    Customer Experience & Retention

    YOUTH · Growth, Scaling & Business Leadership · Beginner

    View course →
    Required

Academy Coverage

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