Skip to content
xtraLesson — Practical, Future-Ready Learning for Everyone, Everywhere
LP-WRK-P3Included with xtraLesson All Access

Workforce — Operations & Administration Academy

Complete the Operations & Administration Academy pillar as a structured progression within xtraLesson Workforce.

Workforce — Operations & Administration Academy
Courses24
Skills25
Goal / CategoryIndustry & Technical Skills
Designed ForLearners Seeking Structured Development In Operations & Administration Academy
LanguagesEnglish

About This Learning Path

A Structured Journey Toward a Practical Goal

Complete the Operations & Administration Academy pillar as a structured progression within xtraLesson Workforce.

The courses below show the recommended learning journey. Enrolment, progress, assessments and completion are managed in xtraLesson Learn.

Your Learning Journey

Courses in This Learning Path

Follow the sequence from foundation to application. Required and optional items are identified in the journey.

  1. 1
    Service Excellence Foundations
    Required
  2. 2
    Handling Difficult Customers Professionally
    Required
  3. 3
    Customer Experience Management
    Required
  4. 4
    Complaint Resolution & Service Recovery
    Required
  5. 5
    Building Customer Trust & Loyalty
    Required
  6. 6
    Communication Excellence for Service Teams
    Required
  7. 7
    Administrative Excellence
    WOA-301

    Administrative Excellence

    WORKFORCE · Operations & Administration Academy · Beginner

    View course →
    Required
  8. 8
    Workplace Organization & Operational Efficiency
    WOA-302

    Workplace Organization & Operational Efficiency

    WORKFORCE · Operations & Administration Academy · Beginner

    View course →
    Required
  9. 9
    Report Writing & Business Documentation
    WOA-303

    Report Writing & Business Documentation

    WORKFORCE · Operations & Administration Academy · Beginner

    View course →
    Required
  10. 10
    Process Improvement Fundamentals
    WOA-304

    Process Improvement Fundamentals

    WORKFORCE · Operations & Administration Academy · Beginner

    View course →
    Required
  11. 11
    Office Technology & Digital Productivity
    WOA-305

    Office Technology & Digital Productivity

    WORKFORCE · Operations & Administration Academy · Beginner

    View course →
    Required
  12. 12
    Professional Coordination & Stakeholder Support
    WOA-306

    Professional Coordination & Stakeholder Support

    WORKFORCE · Operations & Administration Academy · Beginner

    View course →
    Required
  13. 13
    Sales Communication & Persuasion
    Required
  14. 14
    Consultative Selling & Closing Techniques
    Required
  15. 15
    Negotiation & Influence Skills
    Required
  16. 16
    Client Relationship Management
    Required
  17. 17
    Customer Retention & Account Growth
    Required
  18. 18
    Business Development Strategy Fundamentals
    Required
  19. 19
    Agile & Modern Work Methods
    WTD-331

    Agile & Modern Work Methods

    WORKFORCE · Beginner

    View course →
    Required
  20. 20
    Technical Problem Solving & Innovation
    Required
  21. 21
    Cross-Functional Collaboration for Technical Teams
    Required
  22. 22
    Technical Communication for Non-Technical Audiences
    Required
  23. 23
    Digital Innovation & Solution Thinking
    Required
  24. 24
    Productivity & Delivery Excellence for Technical Teams
    Required

Academy Coverage

Academies Connected to This Path

xtraLesson Workforce
Included with xtraLesson All Access

xtraLesson Workforce

Workforce development, professional capability, and organisational performance.

62 courses · 24 Learning Paths

Explore Academy

Continue Learning

Ready to Follow This Learning Path?

Open the learner experience to see the full journey and begin progressing through the path.

Open Learning Path