
Customer Experience Management
Help employees understand and manage customer experiences across the customer journey to improve satisfaction, loyalty, and business outcomes.
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What This Course Offers
Help employees understand and manage customer experiences across the customer journey to improve satisfaction, loyalty, and business outcomes.
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Guided Journeys
Learning Paths Featuring This Course

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Complete the Operations & Administration Academy pillar as a structured progression within xtraLesson Workforce.
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Small Business Management
Strengthen planning, operations, customers, finance and growth for small businesses.
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Customer Experience Foundations
Build customer service, communication, experience and recovery capability.
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