PSE-201Included with xtraLesson All Access
Principles of Citizen-Centered Service
Citizen-Centered Service Excellence
Explore CoursePSE-206Included with xtraLesson All Access
PSE-206 Emotional Intelligence & Professional Relationships
Public servants often work under pressure while supporting citizens, colleagues, supervisors, and partner institutions with different needs and expectations. Emotional intelligence helps them remain self-aware, composed, empathetic, fair, and constructive in these interactions.
AcademyxtraLesson Public
Pillar / ProgrammeCitizen-Centered Service Excellence
LevelBeginner
Learning Items27
Topics7
LanguagesEnglish
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What This Course Offers
Public servants often work under pressure while supporting citizens, colleagues, supervisors, and partner institutions with different needs and expectations. Emotional intelligence helps them remain self-aware, composed, empathetic, fair, and constructive in these interactions.
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Learning Paths Featuring This Course
LP-PUB-P2Included with xtraLesson All Access
Public — Citizen-Centered Service Excellence
Complete the Citizen-Centered Service Excellence pillar as a structured progression within xtraLesson Public.
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