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PSE-202Included with xtraLesson All Access

Customer Service Excellence in Government

Service excellence in government requires accuracy, fairness, empathy, consistency, and professional accountability. Citizens and other service users may be seeking rights, entitlements, approvals, information, or essential support, so their experience cannot be treated like an ordinary commercial transaction.

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AcademyxtraLesson Public
Pillar / ProgrammeCitizen-Centered Service Excellence
LevelBeginner
Learning Items27
Topics7
LanguagesEnglish

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Service excellence in government requires accuracy, fairness, empathy, consistency, and professional accountability. Citizens and other service users may be seeking rights, entitlements, approvals, information, or essential support, so their experience cannot be treated like an ordinary commercial transaction.

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Citizen Service Excellence
LP-SVC-011Included with xtraLesson All Access

Citizen Service Excellence

Develop citizen-centred service, journey, communication, quality and recovery capability.

6 courses · 13 skills

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