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PSE-201Included with xtraLesson All Access

Principles of Citizen-Centered Service

Citizen-centered service begins with understanding how people experience government. Accessible, respectful, responsive, fair, and reliable services make it easier for citizens to understand requirements, complete processes, and trust the institutions serving them.

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AcademyxtraLesson Public
Pillar / ProgrammeCitizen-Centered Service Excellence
LevelBeginner
Learning Items27
Topics7
LanguagesEnglish

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Citizen-centered service begins with understanding how people experience government. Accessible, respectful, responsive, fair, and reliable services make it easier for citizens to understand requirements, complete processes, and trust the institutions serving them.

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Citizen Service Excellence
LP-SVC-011Included with xtraLesson All Access

Citizen Service Excellence

Develop citizen-centred service, journey, communication, quality and recovery capability.

6 courses · 13 skills

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