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Public — Citizen-Centered Service Excellence

Complete the Citizen-Centered Service Excellence pillar as a structured progression within xtraLesson Public.

Public — Citizen-Centered Service Excellence
Courses7
Skills15
Goal / CategoryCustomer & Service Excellence
Designed ForLearners Seeking Structured Development In Citizen Centered Service Excellence
LanguagesEnglish

About This Learning Path

A Structured Journey Toward a Practical Goal

Complete the Citizen-Centered Service Excellence pillar as a structured progression within xtraLesson Public.

The courses below show the recommended learning journey. Enrolment, progress, assessments and completion are managed in xtraLesson Learn.

Your Learning Journey

Courses in This Learning Path

Follow the sequence from foundation to application. Required and optional items are identified in the journey.

  1. 1
    Principles of Citizen-Centered Service
    PSE-201

    Principles of Citizen-Centered Service

    PUBLIC · Citizen-Centered Service Excellence · Beginner

    View course →
    Required
  2. 2
    Customer Service Excellence in Government
    PSE-202

    Customer Service Excellence in Government

    PUBLIC · Citizen-Centered Service Excellence · Beginner

    View course →
    Required
  3. 3
    PSE-203 Complaint Resolution & Service Recovery
    PSE-203

    PSE-203 Complaint Resolution & Service Recovery

    PUBLIC · Citizen-Centered Service Excellence · Beginner

    View course →
    Required
  4. 4
    Service Delivery Standards, KPIs & Quality Management
    PSE-204

    Service Delivery Standards, KPIs & Quality Management

    PUBLIC · Citizen-Centered Service Excellence · Beginner

    View course →
    Required
  5. 5
    Communication Skills for Public Servants
    PSE-205

    Communication Skills for Public Servants

    PUBLIC · Citizen-Centered Service Excellence · Beginner

    View course →
    Required
  6. 6
    PSE-206 Emotional Intelligence & Professional Relationships
    PSE-206

    PSE-206 Emotional Intelligence & Professional Relationships

    PUBLIC · Citizen-Centered Service Excellence · Beginner

    View course →
    Required
  7. 7
    Inclusive, Accessible & Equitable Public Services
    PSE-207

    Inclusive, Accessible & Equitable Public Services

    PUBLIC · Citizen-Centered Service Excellence · Beginner

    View course →
    Required

Academy Coverage

Academies Connected to This Path

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