PSE-201Included with xtraLesson All Access
Principles of Citizen-Centered Service
Citizen-Centered Service Excellence
Explore CoursePSE-207Included with xtraLesson All Access
Inclusive, Accessible & Equitable Public Services
Public services create greater value when people can access, understand, and use them without unnecessary barriers. Inclusion and equity recognise that citizens have different circumstances and may require different forms of support to experience fair service.
AcademyxtraLesson Public
Pillar / ProgrammeCitizen-Centered Service Excellence
LevelBeginner
Learning Items27
Topics7
LanguagesEnglish
About This Course
What This Course Offers
Public services create greater value when people can access, understand, and use them without unnecessary barriers. Inclusion and equity recognise that citizens have different circumstances and may require different forms of support to experience fair service.
Open xtraLesson Learn to access lessons, quizzes, progress tracking and certificates for this course.
Continue Exploring
Related Courses
PSE-202Included with xtraLesson All Access
Customer Service Excellence in Government
Citizen-Centered Service Excellence
Explore Course
PSE-203Included with xtraLesson All Access
PSE-203 Complaint Resolution & Service Recovery
Citizen-Centered Service Excellence
Explore CourseGuided Journeys
Learning Paths Featuring This Course
LP-PUB-P2Included with xtraLesson All Access
Public — Citizen-Centered Service Excellence
Complete the Citizen-Centered Service Excellence pillar as a structured progression within xtraLesson Public.
Explore PathLP-SVC-011Included with xtraLesson All Access
Citizen Service Excellence
Develop citizen-centred service, journey, communication, quality and recovery capability.
Explore PathContinue Learning
Ready to Start This Course?
Continue to xtraLesson Learn for the full learning experience, progress tracking and course resources.